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Find answers to common questions about our products and services. If you still have questions, book a call with us.
enclaive’s billing cycles are monthly. We typically bill on the first day of each month and automatically debit your account’s primary payment method.
We accept Visa, Mastercard, American Express, Discover, Carte Bancaire (for customers in France). For other payment options, including bank transfers and custom orders, please contact us. Note that when adding a card, we may send a temporary pre-authorization request to the issuing bank. This pre-authorization fee will be released by enclaive immediately, but it may take a few days to be cleared from your card, depending on the bank.
The booked storage volume can be expanded at any time according to the offered tier sizes. Reductions always take effect at the end of the current billing period.
We do not offer refunds. If there are extenuating circumstances, contact support.
If you are interested in prepayment for resources, book a call with us and let's talk about that.
To remove a saved payment method, visit the product billing page, click the payment method menu, and then click “Delete”. In the “Delete Card Confirmation” window that opens, click “Delete” to remove the card. You cannot remove the default payment method on the account.
Yes, you can set up billing alerts and we will email you if the monthly spending exceeds an amount you specify.
Read the documentation to learn how to delete Buckypaper VMs, Dyneemes Kubernetes clusters or managed database clusters and applications.
If taxes (e.g. sales tax in Germany) are due, they are included in your invoice. In some countries, local additional taxes (e.g. withholding tax) may be incurred, which are then not shown in the invoice and must be paid by you independently or are additionally charged separately by enclaive when it is invoiced to us.
No. Your card will only be charged at the beginning of the billing period or when you exceed a certain usage limit. Preauthorization Fee: When you add a card, we may send a pre-authorization request to the issuing bank. This is to verify that the added card was issued by the bank and that it will authorize future charges. These temporary pre-authorizations usually amount to €1, but can vary in amount and will be cancelled by us immediately. Depending on the bank, it may take a few days before the charge is credited again.